Return & refund tracking
Keep wardrobe returns and refunds organized
Pulling options means sending a lot back. Wrap Report follows each returned item and the refund that should follow it, project by project, so nothing quietly drops off your list.
Returned does not necessarily mean refunded. Track the merchandise return and the money received separately.
How return work moves
- 1
Mark what's going back
On any expense, change it from Kept to Return Pending. Add a return due date, carrier, tracking number or notes if you have them.
- 2
Update the return as it moves
Move the item through Preparing, Dropped Off and In Transit to Returned. These steps describe the merchandise only.
- 3
Record refunds when they arrive
When money actually lands, record the refund amount and date. Until then the refund shows as Awaiting Refund.
- 4
Settle partial refunds deliberately
If only part of the purchase comes back, the refund shows as Partial Refund. It stays open until someone with permission confirms the remaining amount is non-refundable, or more money is recorded.
Where return work shows up
Return statuses
Kept, Return Pending, Preparing, Dropped Off, In Transit and Returned — one status per item, describing where the merchandise is.
Separate refund statuses
No Refund, Awaiting Refund, Partial Refund and Refunded — describing the money, independent of the return status.
One Returns list
The Returns page gathers return work across your projects, with search and filters, plus totals for open returns and refunds still outstanding.
Return due dates
Record the store's return due date on an item and it appears alongside that return, so you can work through what's closest first.
Return and refund tracking is part of every plan. Compare plans.
Common questions
Can an item be Returned but not refunded?
Yes, and that's common. Returned describes the merchandise; the refund keeps its own status until you record the money actually received.
Does Wrap Report sync with stores or carriers?
No. You update return progress and record refunds yourself. Wrap Report doesn't connect to retailer or shipping systems, and it doesn't issue or collect refunds.
Will I get reminders before a return window closes?
Return due dates are visible on the Returns list today. Automated deadline reminders are still being tested and aren't sending notifications yet.
How are partial refunds handled?
You can record more than one refund against a purchase. If less than the full amount comes back, it stays a Partial Refund until it's confirmed final or the rest arrives.